Systems Support
I troubleshoot hardware, software, operating system, workstation, and user issues that impact daily operations and service continuity.
Systems Analyst | Developer | Bilingual IT Professional
I support systems, automate workflows, and build software.
I am Nick Canizalez, a Systems Analyst with hands-on experience in IT support, troubleshooting, scripting, automation, and developer-focused projects. I work with real users, real systems, and practical code that makes work cleaner and faster.
County IT systems
Automation scripts
Unity + C# projects
Fluent English and Spanish
About Me
My background combines IT support, systems troubleshooting, automation, and development. I currently support county users and systems while continuing to grow as a developer through C#, Python, PowerShell, Unity, and GitHub-based projects. I like building tools that make daily work faster, cleaner, and easier to maintain.
Automation Mindset
I build scripts that reduce repetitive tasks, support data input workflows, and help standardize internal procedures across managed devices.
Developer Growth
I am actively building software development experience through Unity gameplay systems, Python automation, PowerShell administration, and version-controlled projects.
Skills
A practical mix of development, scripting, system support, diagnostics, and platform administration skills.
Development
C#
Python
Java
JavaScript
HTML
CSS
Tools
Unity
GitHub
Visual Studio
PowerShell
Systems
Windows
macOS
Linux
Azure Fundamentals
CompTIA A+
Support & Communication
System Troubleshooting
Hardware Diagnostics
Process Automation
Bilingual: English and Spanish
Projects
Projects that show my technical direction, problem-solving style, and ability to build practical tools beyond daily support work.
Currently Building
3D Unity survival game
3D Unity Game
Developing a 3D game in Unity using C# with combat systems, enemy behavior, player progression, UI systems, and gameplay mechanics. This is the main project showing my developer growth beyond IT support.
Home Lab
Media server and automation
Home Media Server & Automation
Built a home lab environment using static IPs, bridge networking, and remote access tools. Used Python scripts with Home Assistant to automate device tasks, schedule power cycles, and support remote system control.
Workflow
Internal process automation
Internal Procedure Automation
Developed automation scripts for internal procedures, including TV tracking and data input using MAC-based network identification. The goal was to reduce repetitive work and make tracking workflows more consistent.
Safe AI Assist
ServiceNow ticket helper
ServiceNow Smart Door Helper
A local helper concept for inspecting ServiceNow tickets, identifying request details, and preparing suggested notes or customer replies for review. Designed around safe operator approval instead of automatic submission.
Experience
A technical path built around support, troubleshooting, automation, and hands-on development.
Oct 2025 - Present
Rockdale County - Systems Analyst
Support county users and systems by resolving hardware, software, and workstation issues across daily operations.
- Configure, maintain, and troubleshoot computer systems to support reliable performance and continuity of service.
- Develop automation scripts for internal procedures, including TV tracking and data input using MAC-based network identification.
- Use PowerShell to help deploy company policies and support standardized system configuration across managed devices.
Oct 2022 - Oct 2025
Best Buy - Advanced Repair Agent
Diagnosed and repaired customer technology issues across computers, phones, peripherals, software, and operating systems.
- Performed diagnostics, system restores, component replacement, firmware updates, and testing.
- Identified root causes, verified fixes, and improved device reliability.
- Assisted customers with setup, configuration, and performance-related issues.
Education & Certifications
Education and certifications that support my systems, repair, cloud, and technical support background.
Associate Degree in Computer Science
Georgia Military College
Graduated in 2025
Microsoft Certified: Azure Fundamentals
AZ-900
Certified in 2026
CompTIA A+
IT support, hardware, software, and troubleshooting fundamentals
Certified in 2026
Apple Certified Repair Technician
iPhone repair, diagnostics, and service procedures
Certified in 2025
Let's build something useful.
Reach out for systems analyst, junior developer, IT support, automation, or technical problem-solving opportunities.
Email: Nickcanizalez@gmail.com
Location: Conyers, GA